Return & Refund Policy

 

RETURNS----
 We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
 To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll 
also need the receipt or proof of purchase.
 To start a return, you can contact us at znova.store@gmail.com. 
 If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us 
without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take 
longer than expected.
 You can always contact us for any return questions at znova.store@gmail.com
 Damages and Issues
 Please inspect your order upon receipt and contact us immediately if the item is defective, damaged,  so that we may 
evaluate the issue and make it right.

 Unfortunately, we cannot accept returns on sale items or gift cards.
 Exchanges
 Refunds
 The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new 
item.
 European Union 3 day cooling off period
 Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for 
any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its 
original packaging. You’ll also need the receipt or proof of purchase.
 We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically 
refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to 
process and post the refund too.
 If more than 15 business days have passed since we’ve approved your return, please contact us at znova.store@gmail.com